Man with Van Pentonville Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Pentonville provides transport, removal, and related services within the United Kingdom. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "Company" means Man with Van Pentonville, the provider of the removal and transport services.
1.2 "Customer" means the individual or business that requests, books, or pays for the services.
1.3 "Services" means any transport, removal, packing, loading, unloading, or associated services the Company agrees to provide.
1.4 "Goods" means any items, furniture, personal belongings, equipment, or materials entrusted to the Company for transport or handling.
1.5 "Service Area" means the geographic locations in which the Company provides its services within the United Kingdom, including but not limited to local and regional moves.
1.6 "Contract" means the agreement between the Company and the Customer for the supply of services, incorporating these Terms and Conditions and any written quotation or confirmation.
2. Scope of Services
2.1 The Company offers man and van services, domestic and small commercial removals, item collection and delivery, and related loading and unloading assistance, subject to availability and suitability for the requested job.
2.2 The Company reserves the right to refuse to transport any goods that are illegal, hazardous, excessively heavy, inadequately packed, or otherwise deemed unsuitable by the Company in its reasonable discretion.
2.3 The Customer is responsible for ensuring that the services requested are appropriate for the volume and nature of the goods and that adequate access is available at both collection and delivery addresses.
3. Booking Process
3.1 Bookings may be made by the Customer via the Company’s accepted communication channels as specified by the Company from time to time.
3.2 When requesting a booking, the Customer must provide accurate and complete information, including but not limited to:
(a) full collection and delivery addresses; (b) date and approximate time for the service; (c) details of the property type and access (floors, lifts, parking, restrictions); (d) an accurate description and approximate volume or list of goods; (e) any special handling requirements or fragile items.
3.3 The Company may provide a quotation based on the information supplied by the Customer. Any quotation is an estimate only and is subject to change if the information provided is incomplete, inaccurate, or if the scope of the services changes.
3.4 A booking is only confirmed when the Company has expressly accepted the booking and, where required, the Customer has paid any applicable deposit.
3.5 The Company reserves the right to refuse or cancel any booking at its reasonable discretion, including where resources are unavailable, payment is not received, or the job is unsuitable for the Company’s services.
4. Customer Obligations
4.1 The Customer must ensure that all goods are packed securely and appropriately for transport, unless packing services have been agreed separately with the Company.
4.2 The Customer must arrange suitable parking and access for the Company’s vehicle at both the collection and delivery locations. Any parking charges, permits, or penalties incurred as a result of inadequate arrangements may be charged to the Customer.
4.3 The Customer or an authorised representative must be present at both collection and delivery to oversee loading and unloading, check the premises, and sign any relevant documentation.
4.4 The Customer must inform the Company in advance of any restrictions or conditions that may affect the services, including narrow roads, low bridges, access time limits, or internal access difficulties.
4.5 The Customer is responsible for ensuring that all goods loaded into the vehicle are intended for transport and that no item required to remain at the premises is mistakenly removed.
5. Payments and Charges
5.1 The Company will inform the Customer of the applicable charges for the services prior to confirming the booking. Charges may be based on hourly rates, fixed fees, distance, or a combination of these, as specified by the Company.
5.2 Unless expressly agreed otherwise, payment is due on or before completion of the services on the day of the removal. The Company may require full or partial payment in advance, including a non-refundable deposit.
5.3 The Customer must pay all charges using the payment methods accepted by the Company. The Company may refuse to commence or continue with any services if payment is not made when due.
5.4 Any waiting time, additional labour, extra stops, or changes to the agreed service may incur further charges, which the Customer agrees to pay.
5.5 If payment is not received when due, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs incurred in pursuing late or unpaid fees.
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible using an accepted communication method.
6.2 The following cancellation terms generally apply, unless otherwise agreed in writing:
(a) Cancellations made more than 48 hours before the scheduled start time may be made without additional cancellation charges, although any non-refundable deposit may be retained.
(b) Cancellations made between 24 and 48 hours before the scheduled start time may incur a cancellation fee of up to 50 percent of the estimated service cost.
(c) Cancellations made less than 24 hours before the scheduled start time, or failure by the Customer to be present or ready when the team arrives, may incur a cancellation fee of up to 100 percent of the estimated service cost.
6.3 If the Customer seeks to amend the date, time, or scope of services, the Company will use reasonable efforts to accommodate the request, but cannot guarantee availability. Changes may result in adjustment of the quotation and charges.
6.4 The Company may cancel or postpone the services in the event of circumstances beyond its reasonable control, including severe weather, vehicle breakdown, accidents, or illness. In such cases, the Company will offer an alternative date or a refund of any pre-paid charges for services not provided, as appropriate.
7. Liability for Loss or Damage
7.1 The Company will exercise reasonable care and skill in handling and transporting the Customer’s goods. However, the Company’s liability is subject to the limitations set out in this section.
7.2 The Company will not be liable for loss or damage arising from:
(a) inherently defective, fragile, or perishable items; (b) goods that were not suitably packed by the Customer; (c) normal wear and tear, superficial damage, or minor scratches; (d) disassembly or reassembly of furniture or equipment, unless expressly agreed; (e) circumstances beyond the Company’s reasonable control.
7.3 The Customer is responsible for removing or securing any valuable items such as cash, jewellery, important documents, and other high-value goods. The Company accepts no liability for loss of or damage to such items unless expressly agreed in writing before the service and adequately insured.
7.4 The Company’s total liability for any loss of or damage to goods, or any other claim arising out of the services, whether in contract, tort, or otherwise, shall not exceed the lower of:
(a) the actual value of the goods lost or damaged; or (b) a sum reasonably proportionate to the service fee paid for the relevant job, subject to any applicable statutory rights.
7.5 The Customer must inspect the premises and goods upon completion of the services and notify the Company of any apparent damage or loss as soon as reasonably practicable, and in any event within a reasonable time frame. Failure to do so may affect the Company’s ability to investigate and resolve the issue.
7.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot lawfully be excluded or limited under UK law.
8. Excluded and Prohibited Items
8.1 The Company does not carry and will not be liable for: live animals, plants, illegal substances, flammable or explosive materials, weapons, or any other items that it considers dangerous or unlawful to transport.
8.2 The Customer must not submit for transport any item that the Company has indicated it will not accept. If such items are discovered, the Company may remove or refuse to carry them, and the Customer may be liable for any associated costs or losses.
9. Waste and Environmental Regulations
9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste disposal service and will not remove household refuse, hazardous waste, or any materials that require specialised disposal, unless expressly agreed and properly licensed.
9.2 The Customer must not request the Company to dispose of items in any way that breaches local or national waste regulations, including fly tipping or unauthorised disposal.
9.3 Where the Company agrees to remove unwanted items, the Customer confirms that they are the legal owner of those items or have the owner’s authority to dispose of them. The Customer remains responsible for any misrepresentation regarding ownership or the nature of the items.
9.4 Any charges for disposal or recycling services will be clearly communicated to the Customer before the service is carried out, and the Customer agrees to pay these charges in full.
10. Access, Parking, and Property Damage
10.1 The Customer is responsible for arranging adequate parking for the Company’s vehicles. Any parking fines, penalties, or charges incurred as a direct result of insufficient or incorrect arrangements may be charged to the Customer.
10.2 The Company will take reasonable care to avoid damage to property and surroundings. However, the Customer should take steps to protect floors, walls, and fixtures where possible.
10.3 The Company is not liable for damage to driveways, paths, or access routes caused by vehicles where such access has been expressly requested or agreed by the Customer and is reasonably necessary for the service.
11. Insurance
11.1 The Company maintains insurance appropriate to its business activities in accordance with applicable UK regulations. Details of cover can be made available upon reasonable request.
11.2 The Customer is encouraged to arrange suitable insurance for their own goods during transit and handling, particularly for high-value or fragile items.
12. Complaints and Dispute Resolution
12.1 If the Customer is dissatisfied with any aspect of the services, the Customer should notify the Company as soon as possible, providing full details so that the Company can investigate and respond.
12.2 The Company will use reasonable efforts to resolve any complaints promptly and fairly, and may request additional information or evidence where necessary.
12.3 If a dispute cannot be resolved between the parties through informal discussion, either party may pursue any rights or remedies available under UK law.
13. Data Protection and Privacy
13.1 The Company may collect and process personal data about the Customer for the purposes of managing bookings, providing services, handling payments, and complying with legal obligations.
13.2 The Company will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such data secure.
14. Variations to Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the updated Terms and Conditions have been published or communicated.
14.2 The Terms and Conditions in force at the time of booking will apply to that booking, unless a change is required by law or agreed in writing by both parties.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by the Company.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation and booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the services and supersede any prior discussions, correspondence, or understandings.
17.2 No variation of this agreement shall be effective unless it is in writing and signed or otherwise agreed by both the Company and the Customer.
