Man With Van Pentonville Terms and Conditions
These Terms and Conditions set out the basis on which Man With Van Pentonville provides domestic and commercial transport, loading, unloading, and related moving services. By placing a booking, the customer confirms that they have read, understood, and accepted these terms. They apply to all standard man and van services, including single-item moves, part-load transport, small removals, collection and delivery work, and associated labour where agreed in advance. For the avoidance of doubt, these terms are intended to be a clear legal page governing the service relationship and should be read together with any written quotation, booking confirmation, or service notes issued before the job begins.
In these terms, “we”, “us”, and “our” refer to the service provider operating under the Man With Van Pentonville name, while “you” and “your” refer to the customer or person making the booking. The service may be provided directly by us or by a suitably appointed driver, operative, or subcontractor acting on our behalf. The booking details, inventory notes, service location, access arrangements, and agreed timings form part of the contract. If there is any inconsistency between a written quote and these terms, the written quote will take priority for the specific items and charges quoted.
All bookings are accepted subject to availability, vehicle suitability, access conditions, and the accuracy of the information provided by the customer. We reserve the right to decline, amend, or withdraw a booking where the requested work is unsafe, unlawful, impractical, or materially different from the information supplied at the time of booking.
Booking process. A booking is normally made after the customer provides the service date, collection and delivery addresses, item list, access details, and any special handling requirements. Once we provide a quote, the customer may accept it by confirming the booking request and, where required, paying any deposit or pre-authorisation requested. A booking is not guaranteed until we issue confirmation. The confirmation may be sent electronically and may include the vehicle type, estimated arrival window, labour allocation, service scope, and any assumptions relied upon in pricing. Customers must check the confirmation carefully and notify us promptly of any errors.
It is the customer’s responsibility to ensure that all relevant information is accurate and complete. This includes the volume and weight of items, the presence of stairs, lifts, long carrying distances, parking restrictions, access codes, narrow routes, and any requirement for additional labour or specialist handling. If the actual job differs from the description provided, we may revise the price, delay the service, allocate additional resources, or refuse to proceed where safety, compliance, or vehicle capacity would be affected. A man and van service is priced on the basis of the information provided, so material omissions may affect both timing and cost.
We may ask for photographic evidence, item dimensions, or further written confirmation before accepting a booking. For larger or more complex removals, we may also request that the customer appoints a responsible adult on site to authorise decisions, confirm inventory, and settle any additional charges arising during the job. If the customer books on behalf of another person, the booking customer remains responsible for payment and compliance with these terms unless we agree otherwise in writing.
Payments. Unless otherwise stated in the quotation, payment is due on completion of the service and before final unloading is concluded, or at such other time as we specify in the booking confirmation. We may accept bank transfer, debit card, credit card, or other approved methods. Cash payments may be accepted only where confirmed in advance. Any deposit paid is applied to the final invoice unless the booking is cancelled in accordance with these terms. All prices are quoted in pounds sterling and may be subject to VAT where applicable.
Prices are based on the scope of work agreed at the time of booking, including the expected duration, number of operatives, vehicle size, and any equipment required. If the job extends beyond the agreed service due to waiting time, unforeseen access issues, additional items, additional trips, or customer-requested changes, extra charges may apply at our prevailing rates. We may also charge for congestion, parking, tolls, ferry costs, disposal fees, specialist wrapping, or other third-party expenses where these are reasonably incurred for the service. Unless explicitly included, no fee is implied to cover dismantling, reassembly, packing, or storage.
Invoices must be paid immediately when due. If payment is not received, we may suspend the service, withhold delivery, retain goods to the extent permitted by law, or charge reasonable administrative and recovery costs. Any discount, promotional rate, or special offer applies only to the booking in question and may be withdrawn where the customer changes the scope of the job or breaches these terms. Failure to pay may result in additional interest and costs recoverable under applicable UK law.
Cancellations and rescheduling. The customer may cancel or request to reschedule a booking, but charges may apply depending on the notice given and any work already undertaken in preparation. If a booking is cancelled after confirmation, we may retain any deposit as a cancellation fee where this is reasonable and proportionate to loss, administration time, and reserved capacity. Where the cancellation occurs close to the service date, or where we have already allocated staff, vehicle time, or materials, further reasonable charges may be applied. The precise amount may depend on the notice period and whether the booking was for a standard move, a same-day man with van job, or a scheduled part-load delivery.
If we are unable to complete the service because the customer is unavailable, provides incorrect access details, fails to prepare the items, or does not have authority to proceed, this may be treated as a late cancellation or failed attendance. In such cases, we may charge for the time, travel, and resources already committed. Rescheduling is subject to availability and may incur a revised rate if the new date falls outside the original pricing assumptions. If we need to cancel due to vehicle failure, severe weather, staff unavailability, safety issues, or another event beyond our reasonable control, we will use reasonable efforts to offer an alternative time or refund any prepaid amount for the unperformed portion of the service.
Where a booking involves fixed appointment slots, the customer must keep the agreed time available and ensure access is ready. Delays caused by the customer may reduce the time available for the move and may lead to supplementary charges. We do not guarantee a specific arrival minute unless expressly stated in writing; any time quoted is an estimate only, subject to traffic, legal loading restrictions, and operational conditions.
Liability. We will carry out the service with reasonable care and skill. However, our liability is limited to direct loss or damage caused by our proven negligence, breach of contract, or wilful misconduct, subject to the exclusions and limits set out below. We are not responsible for loss or damage arising from pre-existing defects, inadequate packaging, hidden weaknesses in furniture or property, ordinary wear and tear, or items that were already damaged before the service commenced. Customers are strongly advised to protect fragile, valuable, or irreplaceable items with suitable packaging and to notify us in advance of any special handling requirements.
Unless we expressly agree to pack items, we are not liable for damage caused by insufficient wrapping, unstable stacking, unsecured lids, or improper preparation by the customer. We are also not liable for indirect or consequential loss, including loss of profit, loss of opportunity, missed appointments, emotional distress, or business interruption, to the fullest extent permitted by law. Our responsibility for any item accepted for transport is limited to the reasonable repair or replacement cost of the item, taking into account age, condition, and depreciation, and in any event may be capped at the value declared by the customer or the limit stated in the booking confirmation, whichever is lower, unless mandatory law requires otherwise.
The customer must ensure that the property, access route, stairways, floors, walls, lifts, and parking areas are suitable for the service. We are not liable for damage arising from concealed defects, insufficient protection of surfaces, overloaded access routes, or instructions given by the customer against our advice. If we assist with dismantling or reassembly, we will take reasonable care, but we do not accept liability for pre-existing faults, missing fixings, manufacturer defects, or items that cannot be safely assembled without specialist tools or instructions. The customer should retain all assembly parts and manuals where relevant.
Customer obligations and prohibited goods. You must ensure that the goods handed to us are lawful to transport, correctly described, and safe to handle. We do not knowingly carry prohibited, dangerous, or illegal items, including but not limited to explosives, firearms, illicit drugs, biohazards, asbestos-containing materials, pressurised cylinders, or any item that cannot lawfully be moved without a permit or specialist licence. If such items are discovered, we may refuse transport, notify the appropriate authorities where required, and charge for time already spent. The customer remains responsible for any consequences of supplying incorrect or unlawful goods.
The customer must obtain all required permissions for parking, loading bay use, estate access, building entry, or vehicle positioning. If permits, visitor passes, or prior notifications are needed, these must be arranged in advance unless we have expressly agreed to do so. We may refuse to operate in unsafe conditions, including where there is violence, harassment, aggressive animals, electrical hazards, contamination, or excessive load risk. Our team may stop work immediately if continuing would endanger people, property, or lawful compliance.
Any instructions given on site must be lawful, clear, and consistent with the confirmed service. Where the customer asks us to move items beyond the originally agreed scope, we may accept or decline depending on capacity, time, and safety. If accepted, those extra tasks may be charged separately. Customers should ensure that minors are supervised and that pets are secured before the service begins.
Waste regulations and disposal. Where a service includes disposal, recycling, or removal of unwanted items, the customer must accurately identify which goods are waste and which are for retention, transfer, or donation. We operate in accordance with applicable UK waste management rules and may only transport, handle, or dispose of waste where lawful and appropriate for the waste type. The customer remains the producer of the waste unless a different arrangement is agreed in writing. We may require documentation confirming the nature, source, and classification of waste before collection.
We will not accept hazardous waste, clinical waste, chemicals, oils, paint, gas bottles, batteries, asbestos, electrical waste requiring special handling, or any item subject to stricter disposal controls unless expressly agreed and lawfully permitted. If waste is presented without prior agreement, we may refuse to collect it or may charge additional fees for segregation, compliance checks, or licensed disposal. The customer must not conceal waste within other goods. Any false description of waste may result in cancellation of the service, additional charges, or reporting where required by law.
Where we arrange disposal or recycling through licensed facilities or third parties, the customer authorises us to do what is reasonably necessary to transport and transfer the waste lawfully. We do not guarantee that items will be recycled or reused unless such an outcome is expressly stated in writing. The customer acknowledges that compliance with waste regulations may involve restrictions on materials, separation rules, and documentary evidence. In all cases, we may decline to remove waste that cannot be lawfully handled under the service arranged.
Delays, force majeure, and safety. We are not liable for delay or failure to perform caused by events outside our reasonable control, including severe weather, road closures, accidents, strikes, public transport disruption, vehicle breakdown, fuel shortages, acts of government, or emergency service instructions. Where such events occur, we may postpone the service, send a different vehicle, alter the route, or reschedule the booking. Any obligation to complete the service is suspended for the duration of the event.
Safety is central to our operations. Our operatives may refuse to lift, carry, load, or unload any item that appears unsafe, too heavy, improperly packed, or likely to cause injury or damage. Where necessary, we may split loads, reduce the number of items carried at one time, or request that the customer re-pack or reconfigure goods. If the customer insists on proceeding against our safety advice, we may decline the task without liability for resulting delay or non-completion. Reasonable care does not require our team to take unacceptable risks.
Any complaint concerning damage, shortage, or service issues should be raised as soon as reasonably practicable and, where possible, before the team leaves the delivery point. The customer must provide evidence and allow a reasonable opportunity to inspect the issue. Failure to notify us promptly may limit our ability to investigate and may affect any remedy offered.
General terms and governing law. These terms are governed by the laws of England and Wales, and any dispute arising from them will be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision is found unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No waiver of a breach will operate as a waiver of any later breach. We may assign or subcontract our rights and obligations where reasonably necessary for service delivery, provided this does not materially reduce the customer’s rights under the contract.
We may update these terms from time to time to reflect legal, operational, or commercial changes. The version in force at the time of booking will apply to that booking unless a newer version is expressly agreed in writing. Nothing in these terms limits any rights you may have under mandatory consumer protection law where applicable. By proceeding with a booking for Man With Van Pentonville, the customer confirms that they have authority to enter into the contract and that all details provided are accurate to the best of their knowledge.
For standard man and van services, the aim is a practical, transparent, and legally compliant arrangement that balances flexibility with clear responsibilities. These terms are intended to support that approach while allowing both parties to understand how bookings are made, how payment is handled, when cancellations may be charged, what liabilities apply, and how waste must be managed in line with UK requirements. They should be read carefully before confirming any job.